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We only accept returns for products purchased directly from our official website. If you bought our products from another retailer or a third-party seller, please contact them directly regarding their return policy.
If your product arrives damaged, we need to know right away. You must send us a video of the damaged product within 24 hours of receiving your order. This helps us verify the damage and process your request efficiently.
To start a return, please contact our customer support team through the "Contact Us" section of our website. Please be ready to provide your order number and, if applicable, the video of the damaged product.
Once we receive and inspect your returned item and confirm it meets our policy requirements, we'll process your refund. Refunds are typically issued to the original payment method within 5-7 business days.
If you have any questions about our refund policy, don't hesitate to reach out to our customer service team. We're here to help!